Data-Driven Customer Retention and Customer Success
We use data to identify customers that are at-risk of leaving you and those that are ripe for an up-sell or cross-sell.
Here’s how we can help you:
RETAIN YOUR CUSTOMERS
We use data mining to identify which customers are at-risk of leaving you, so you can intervene and save the relationship.
UP-SELL AND CROSS-SELL
We use a clustering algorithm to sort your customers into segments to identify who’s ripe for an up-sell or cross-sell.
SAVE YOUR TIME AND ENERGY
We’ll regularly deliver to you an easy-to-understand report with target customers and a recommended action for each.
We can also automate your workflow:
If a customer doesn’t use your product or service shortly after sign-up, she will likely leave you.
We can automate your onboarding campaign emails and recommend when a rep should intervene.
It’s important to create value for your customers post-sale.
We can automate your post-sale drip email campaigns to deliver personalized and targeted messages to your customers.
A successful retention strategy requires using multiple channels.
We can automate the email portion of your retention campaigns and continuously improve it with analytics.
Want to learn more?