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Data-Driven Customer Retention and Customer Success

We use data to identify customers that are at-risk of leaving you and those that are ripe for an up-sell or cross-sell.

Here’s how we can help you:

RETAIN YOUR CUSTOMERS

We use data mining to identify which customers are at-risk of leaving you, so you can intervene and save the relationship.

UP-SELL AND CROSS-SELL

We use a clustering algorithm to sort your customers into segments to identify who’s ripe for an up-sell or cross-sell.

SAVE YOUR TIME AND ENERGY

We’ll regularly deliver to you an easy-to-understand report with target customers and a recommended action for each.

We can also automate your workflow:

Onboarding

If a customer doesn’t use your product or service shortly after sign-up, she will likely leave you.

We can automate your onboarding campaign emails and recommend when a rep should intervene.

Drip Emails

It’s important to create value for your customers post-sale.

We can automate your post-sale drip email campaigns to deliver personalized and targeted messages to your customers.

Targeted Retention

A successful retention strategy requires using multiple channels.

We can automate the email portion of your retention campaigns and continuously improve it with analytics.

Want to learn more?